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Support A PERSON READS EVERY MESSAGE.

Something wrong,
or just unclear?

Email us and a person will answer. Tell us what you expected to see and what you saw instead. The version number is at the bottom of the You tab, and a screenshot helps more than a description.

Before you write

The app shows no plan, or no workouts. Metrion reads what is already in Apple Health. Open Health, then Sharing, then Apps, then Metrion, and check that the categories are turned on. If Health holds no workouts yet, Metrion has nothing to read, and the screens fill in as you record some.

A number looks wrong. Check for a note under it first. Metrion says on screen when data is missing or looks incomplete. If there is no note, send us a screenshot and tell us what you expected to see.

Turning the AI coach on or off. When you set up, Metrion asks whether the coach may send a summary of your training to Claude, the AI model made by Anthropic. To change your answer, go to the You tab and use the AI coach switch. With it off, your day, your week and your workout readings are written on your phone, and nothing about your training is sent.

Your subscription. Apple handles payment. To cancel, follow Apple’s cancellation instructions. To ask for a refund, use Apple’s refund process. If you bought Metrion Plus on another device, open the You tab, then Subscription, and tap Restore purchases.

Removing your data. In the You tab, choose Delete all data. The privacy choices page explains what that removes and what stays in Apple Health.

Metrion gives training guidance. It is not medical advice. If you feel unwell, see a doctor.

A PERSON ANSWERS THIS ADDRESS.

Write to us.

For help with the app, billing questions or anything else, contact:

Metrion
Queensland, Australia

support@metrion.fit ↗︎
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